Avon Returns Policy
Avon has offered the customer satisfaction guarantee for over 100 years. Avon stands behind every product they sell. If for some reason you are not satisfied with an item, the Avon returns policy is quite simple. Avon will gladly give you a full refund within 90 days of your purchase.
Avon 90 Day Money Back Guarantee
Avon believes in honoring the 90 Day Money Back Guarantee with all purchases. The motto is, ” If you’re not happy, we’re not. We’ll give you a full merchandise refund with your return. It’s that simple”.
Avon Returns Policy from Avon Reps
If you purchased a product from an Avon representative in your area, contact them regarding your return. They will gladly return your product or do an even exchange for another color or shade of the item you bought. If you return an item purchased, the Avon rep will refund the amount paid. However, if you purchased an item online, you should follow the instructions on the back of your packing slip.
Avon Returns Policy for Online Orders
To return items you purchased from an online Avon eStore, follow the instructions on the back of your packing slip. If you are returning a product because of an Avon error, we will refund your total shipping charge also. We are unable to offer exchanges or merchandise credits. If you received a free gift, you will not be able to return it for credit or an exchange.
Instructions for Merchandise Returns:
- It may not be necessary to return the products. Please email Avon at [email protected] describing why you would like to return the item for credit. Be sure to include the Order Number on the front of the packing slip.
- If Avon requests the product back, please complete Section A for a refund.
- Return Merchandise in the original container with this packing slip.
- Please use the pre-addressed shipping label on the front of this form.
- Upon receipt of your returned merchandise, your refund amount will be credited to the credit card you used to make the purchase. (Please note: we cannot apply a credit to another credit card). Please allow for up to two billing cycles for your credit amount to appear on your monthly statement.
Please enter the reason for returning:
- Quality Unsatisfactory
- Damaged in Shipment
- Wrong Merchandise Sent
- Wrong Merchandise Ordered
- Not As Expected
- Arrived Too late
- Too large
- Too Small
Avon Return Without Packing Slip
If you have made a purchase on an Avon Representative Online Store and you didn’t keep the packing slip, you may mail your return to:
5389 East Provident Drive
Cincinnati, OH 45246
Include the full name and address of the person placing the order. Also include the date (if possible) and email address used to purchase the Avon products. To contact Avon Customer Service regarding your online order, please call 1-800-500-2866 or email [email protected]
Avon Returns Policy for Shoprunner Orders
To return Avon items for ShopRunner members the shipping will be free on all items. You will have to print out your return label at https://www.shoprunner.com/orders. After you sign into your ShopRunner account, follow the instructions to return your product. To contact them regarding your returns, please call ShopRunner customer service at 1-888-721-7467.
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