Avon Questions and Answers

Avon Products

If you are looking for Avon questions and answers, you have come to the right place.

Do you have questions about Avon products?

Do you want to know what the best eye cream for puffy eyes is?

Do you need eye cream for dark circles?

Do you need help finding the product number of a product?

Are you having problems ordering Avon online?

Are you searching for an Avon representative near you?

No worries! I am here to help!

Avon Questions and Answers

Ask Your Avon Representative

I am an Independent Avon Sales Representative from Colorado and would love to give you personalized service. I have been selling Avon since 2008 and sell at the David H. McConnell Club level. This means I sell over $65,000 of Avon products in one year. The majority of my sales come from my wonderful online customers. Yes, I am here to answer any questions you may have.

Avon Product Questions

There are lots of different types of Avon product questions. I have listed a few of the frequently asked Avon questions and answers.

  • How long does an Avon order take to arrive? In stock items will ship within 24 to 48 hours after you place your order. You will receive an email from Avon when your products are shipped. You can expect to receive your order within 4-7 business days.
  • What is the Avon Customer Service phone number? The Avon Customer Service phone number for questions about you online orders is 1-866-500-2866.
  • Where to buy Avon? You can order Avon from a local representative in your area or from an Avon Online Store.
  • I want to buy Avon. Are you a stranded Avon customer? Many customers have an Avon rep in their area and then never hear from her again. If this has happened to you, why not order your products from my Avon Online Store? I have been an Avon lady since 2008 and don't plan on quitting. I consistently update my blog posts to keep you informed of the latest brochure and campaign sales.
  • How do I find an Avon rep near me?  Go to Avon's site to find an Avon representative in your area.
  • How do I find an Avon reference code? To join Avon online in my team, use my reference code MBERTSCH at http://startavon.com.


Avon Representative Questions

  • What is Avon rep customer service number? 866-513-2866
  • What is Avon rep login page? https://www.avon.com/
  • What's my Avon reference code? To find your Avon reference code you must first know your personal website address. For example; my Avon website is https://www.avon.com/repstore/mbertsch You will find your Avon reference code after the rep=. My Avon reference code is MBERTSCH.
  • How do Avon reps get paid? Avon reps earn a percentage of their total sales; both face-to-face and online sales. These earnings will be credited from the total amount due. For example; your total order is $200. You would earn 30% or $60. You would then owe Avon $140. However, there will be sales tax and a simple fee added to your order. Avon leaders who have reps in their downlines will also earn a percentage of their downline sales.
  • What is the Avon Commission Chart? 

Avon Questions and Answers

Ask Me Questions

Go ahead and ask me questions by scrolling to the bottom of this post and leaving me a comment. Let me know if you have any suggestions for improving this Avon blog also. I am here to make your Avon online shopping experience easy and enjoyable.   Your Online Avon Representative, Mary Bertsch


How to Buy Avon Products Online

  1. Shop Avon eStore - Browse the entire Avon product line easily by categories. You can even shop the Avon sales by the click of your mouse.
  2. Shop Avon online eBrochure -  Don't have a paper Avon brochure to look at? Now you can view the latest Avon brochure, Outlet, and flyers from your desktop computer. Find your fave products and click "add to bag". Submit your shopping cart order after paying with PayPal or a credit/debit card. Your order will be delivered in 4-7 business days. That's right! It will come right to your mailbox!
  3. Shop by Product number If you already have an Avon catalog, enter the product numbers, correct campaign number, and quantity. It's almost like calling in your order to a local Avon lady.
  4. Contact Mary to Place your Avon order for youNot everyone likes to order online. So, therefore, that's where I am different from other online sellers. I offer my service by placing your order online for you. I'm a Christian grandma who you can feel confident dealing with. Send me an email with your phone number and I will call you back to place your order.


Want to Start Avon Business?

  • Learn how to sell Avon
  • View and Choose from 3 starter kits
  • Kickstart your earnings! Earn 40% on all sales (face-to-face, online and all product categories) in each of your first 6 orders when you hit each of the KickStart sales goals.
  • As a result, you can now work when and where you want! Earn up to $1000 in 90 days with Avon's new KickStart Program.

Sign Up to Sell Avon

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Avatar of Mary Bertsch, Avon Rep

About Mary Bertsch, Avon Rep

Meet Mary, an over-60 grandma turned Avon Representative and beauty blogger. I love sharing the latest Avon catalog with the new sales offers. What's your beauty need? Anti-aging skincare? Trendy makeup? Skin So Soft? Fashion? Jewelry? Follow my blog to find out What's New with Avon products!


  1. Avatar of Bernadene Bernadene on May 2, 2023 at 1:30 pm

    I am looking for the perfume night magic.

    • Avatar of Mary Bertsch, Avon Rep Mary Bertsch, Avon Rep on May 2, 2023 at 2:53 pm

      Bernadene, the Night Magic perfume is on backorder until May 11. You can select to be added to the wait list at my Avon online store . You will then be informed by email when the product is available for purchase.

      Thanks for Shopping Avon!
      Your Avon Representative, Mary Bertsch

  2. Avatar of Karen Karen on March 26, 2023 at 11:52 pm


    I have a customer looking for products to help with crepey skin. I recommended the NAKEDPROOF Affirm Yourself Firming Body Cream. Do you have any other suggestions for products to help with crepey skin? Thank you for any response.

  3. Avatar of Mary Jo Mary Jo on February 17, 2023 at 4:22 pm

    How do I open the Hemp shampoo bottle? It used to come with a pump, but now it has a small opening on a flat screw top lid! I’m baffled! Thank you

    • Avatar of Mary Bertsch, Avon Rep Mary Bertsch, Avon Rep on February 28, 2023 at 6:50 pm

      I’m sorry I don’t have an answer for you. You can call Avon customer service 800-367-2866 and select the products extension.

      Thanks for buying Avon products!

      Avon Representative, Mary Bertsch

  4. Avatar of Angell angus Angell angus on March 11, 2022 at 8:32 am

    Hello, I was checking I bought a Avon glimmerstick eyeliner march 2 and I got it and usually it has a brown cap I received it with red cap is that normal. Has packaging changed? Thank you Angell

    • Avatar of Mary Bertsch, Avon Rep Mary Bertsch, Avon Rep on March 12, 2022 at 5:13 pm

      Hi Angell,

      The packaging of Avon Glimmersticks eyeliners has changed. Thanks for checking. Enjoy the new and improved product.

      Your Avon Sales Representative, Mary Bertsch

      • Avatar of Denise Morley Denise Morley on January 15, 2023 at 2:33 am

        Please help i’d like to know what perfume Avon make that is the closest smelling to the discontinued perfume Persian wood. Thank you

        • Avatar of Mary Bertsch, Avon Rep Mary Bertsch, Avon Rep on January 18, 2023 at 1:56 pm

          I did a search for Avon Persian Wood perfume and found that it is an amber floral fragrance. Here are the current Avon perfumes with amber floral fragrance notes.

          Please read the description of each fragrance to see which one would be the closest to Persian Wood.

          Thanks for shopping Avon!
          Your Avon Representative, Mary Bertsch

  5. Avatar of Linda Schell Linda Schell on August 23, 2021 at 11:52 am

    Which Avon regimens as to UltimateLx, ultimate, and platinum are for which age groups

    • Avatar of Mary Bertsch, Avon Representative Mary Bertsch, Avon Representative on August 23, 2021 at 9:24 pm

      Hi Linda,

      The Avon skincare products are not necessarily for a specific age since everyone’s skin is different. I would suggest you check out this blog my post on Avon skincare products for more info.

      If you would like to email me with your skincare concerns, I can recommend a product for you.

      Thanks for shopping Avon!

      Your Avon Representative, Mary Bertsch

  6. Avatar of Diane Aniol Diane Aniol on October 9, 2019 at 5:22 pm

    We would like to purchase some of the Anew age transforming 2 in 1 compact foundation! We can not find it in the books is it discontinued!

    • Avatar of Mary Bertsch Mary Bertsch on October 12, 2019 at 3:01 pm

      Hi Diane,
      Yes, I’m sorry it is discontinued. However, we have some amazing new Avon products coming out in campaign 24. I just got a demo of it and am loving it. These products come out online on October 29.

  7. Avatar of Shirley williams Shirley williams on June 11, 2019 at 12:17 pm

    Can you please tell me what year the petit gramophone moonshine eau de cologne is from? It hasn’t got a code on it but it is boxed as new. Thank you

    • Avatar of Mary Bertsch Mary Bertsch on June 20, 2019 at 3:53 pm

      Hi Shirley,

      Sorry I’m not familiar with that Avon fragrance. It looks like it is a vintage Avon cologne. Have you tried doing a search on Google?

      Hope you are successful in finding out more on this perfume, Shirley.


  8. Avatar of Farhana Farhana on April 15, 2018 at 5:52 pm

    Hi. I need to buy the avon nail clipper but it’s not in your brochure. Please advise were I can buy it from.

  9. Avatar of Crystal Crystal on January 31, 2018 at 9:12 am

    Hello! I just recently became an avon rep and I am ready to submit my first orders for my customers, but I’m not quite sure how to do it because I never met with any team leaders in person or anyone to walk me through the steps on how to add on tax or who to mail the money to, or how to place and submit my orders. I also have an online order someone placed through my online store,(this is my first customer or online order ever), and I was wondering how I get paid if that is my only order for this campaign? I realize that I keep a percentage of the money normally for a regular catalog order..but if this online order is the only order that is placed, how do I get my part of the money from their order where they paid online directly with their card?? Sorry for all of these detailed questions..but I am confused and obviously need some help being walked through the first steps of getting my first orders started up. I catch on to things quickly, so I won’t make a habit of bothering you often…so sorry! But please help me this once please! Thanks for your time, Crystal

    • Avatar of Mary Bertsch Mary Bertsch on February 5, 2018 at 4:22 pm

      Hi Crystal,

      Avon has free training for placing your orders, learning how to sell the products, and more. Go to Avon University to take these free online classes. There will be topics on all your questions. You will love the easy how-to videos! To answer you question about your online order, Avon will give you a credit for the commission you earned. When you place your traditional Avon orders, the amount due Avon will be reduced by this credit.

      Congratulations on starting your Avon business! You can also contact your mentor or upline for more support along the way.


  10. Avatar of M.H. M.H. on August 28, 2017 at 8:46 pm


    • Avatar of Mary Bertsch Mary Bertsch on September 11, 2017 at 9:30 pm


      Items on backorder come in as they are available from Avon’s warehouse. Us Avon Reps never know for sure when this will be. Sorry for the inconvenience.

      Thanks for being a faithful Avon customer.


  11. Avatar of Aly Aly on August 15, 2017 at 7:03 pm

    I bought my starter pack and I’m trying to buy a friend one as well.. Do I put my info in or hers cuz I’m using the same credit card and I just put money on it..?

    • Avatar of Mary Bertsch Mary Bertsch on August 15, 2017 at 7:50 pm

      Hi Aly,
      If you are talking about the starter kit when joining Avon, then she would fill out her information so she would become a new Avon representative. You can use any credit card to pay for the kit. So, Yes, you can use your credit card.
      Let me know if you have anymore questions.
      Thanks & WELCOME TO AVON,

  12. Avatar of sandra sanchez sandra sanchez on July 2, 2017 at 10:31 pm

    Does mascara expire?
    Is there an expiration date?
    How long should you keep mascara?

    • Avatar of Mary Bertsch Mary Bertsch on July 3, 2017 at 9:53 pm

      Hi Sandra,

      If you have opened the mascara, you should use it immediately. We suggest you replace mascara at least every 3 months. You should find a code on the products. To determine the date of manufacture, call Avon 1-800-445-2866. Most other Avon products have a shelf life of 3 years.

      Thanks for purchasing Avon!

  13. Avatar of Suzanne pietson Suzanne pietson on June 11, 2017 at 11:34 am

    I bought the Avon gel eyeliner and the tip broke in 2days the Avon lady I purchased it from is a sweet elderly lady and I don’t want to worry her. Is there a way to extend the eyeliner out? I tried to turn the end and nothing happens. Help

    • Avatar of Mary Bertsch Mary Bertsch on July 3, 2017 at 9:57 pm

      Hi Suzanne,
      The best thing to do is call Avon Product Info 1-800-445-2866. An Avon product line specialist will be able to help you or get you a new eyeliner.


  14. Avatar of Rosemary Romano Rosemary Romano on May 12, 2017 at 7:29 pm

    I take a size 6 and a half in shoes. What size do I order since your shoes only come in full sizes

    • Avatar of Mary Bertsch Mary Bertsch on May 15, 2017 at 10:52 pm

      Hi Rosemary,
      If you wear a half size in shoes, please order the next size up. So I would suggest you order a size 7 shoe.
      Thanks for your question!

      • Avatar of Teresa Teresa on July 2, 2020 at 8:09 am

        If you order clothes and order a wrong size can you return it ? I’m a comfortable size 10 but your pjs come in 8-10 ??

        • Avatar of Mary Bertsch Mary Bertsch on July 2, 2020 at 8:27 am

          Hi Teresa,

          Avon Sizing Chart Please check the Avon sizing chart before ordering any clothes from Avon. You will be able to return the Avon clothes if they don’t fit. However, you will pay for the shipping of the item.
          Hope that helps! Thanks for shopping Avon online!
          Your Avon Representative,
          Mary Bertsch

  15. Avatar of Denise Phillips Denise Phillips on February 5, 2017 at 9:23 pm

    What happened to mark locks in place hairspray?? I can’t find it anymore

  16. Avatar of Sam Sam on January 10, 2017 at 9:35 pm

    Hi there! I’m trying to find Avon’s Driven by Derek Jeter Cologne but cant find it on the website. I was told I would have to order it through a representative. Is it still being sold?

  17. Avatar of cheryl cheryl on October 16, 2016 at 8:56 pm

    Was wondering what the closest match would be to the old Avon glimmersticks lip liner called Rich Cocoa #D550?

  18. Avatar of Charlene Charlene on October 15, 2016 at 7:45 pm

    Will my account number change if I get promoted to leader cz can’t seem to access my account with old account number

    • Avatar of Mary Bertsch Mary Bertsch on October 15, 2016 at 9:07 pm

      Hi Charlene,
      No, your Avon account number will not change when you advance in leadership. If you are having problems logging in, you can call Avon Customer Service at 888-710-2866.

      Congrats on advancing to leader! Way to go!!


  19. Avatar of Connie Reaves Connie Reaves on September 30, 2016 at 11:41 pm

    I have a superSHOCK gel eyeliner pencil. Is there a method in which I can extend the gel to have access to more product?

  20. Avatar of Ntombi Ntombi on September 30, 2016 at 2:26 pm

    Hy i am a new representative. I am school leaner so they put me to pay cash. It difficult for me cos i’m still schooling so i would like to diliver my order and place them to my customers then when they pay i will going to pay avo. Please help

    • Avatar of Mary Bertsch Mary Bertsch on October 3, 2016 at 8:24 pm

      Avon advises new representatives to collect the money from their customers before submitting their orders. I’m sorry but you will have to continue paying Avon as soon as you place your orders.

  21. Avatar of Judy Judy on August 25, 2016 at 12:31 pm

    Has Avon done away with Amari in the solid maroon spray ? It is a cologne, but I have not seen it the last two campaigns, and my Avon Rep. didn’t know the answer ? Thanks

  22. Avatar of Theresa Theresa on August 8, 2016 at 8:55 am

    Order has not been completed what do i do

    • Avatar of Mary Bertsch Mary Bertsch on August 9, 2016 at 10:15 pm

      Hi Theresa,
      I’m not quite sure what step you are on in completing your online Avon order. Make sure you have registered an account on https://mbertsch.avonrepresentative.com. You will have to use your email address and make a personalized password. Today you can get free shipping on $25 with code FS25.

      Let me know if you have further questions.


  23. Avatar of myra smith myra smith on April 16, 2016 at 9:07 pm

    the avon book campaign 10 model is wearing this great looking color of lipstick on page 42..i cant find it in the book so if you could sent me a message about it I would really thank you. myra smith

    • Avatar of Mary Bertsch Mary Bertsch on April 16, 2016 at 11:35 pm

      Hi Myra,

      Thanks for your question regarding the Avon lipstick. I am checking with Avon for the answer. I’ll let you know as soon as I find out. It is a very gorgeous lipstick shade on her.


    • Avatar of Mary Bertsch Mary Bertsch on April 19, 2016 at 2:05 am

      Thanks for your inquiry regarding the model’s shade of lipstick. I checked with Avon and, unfortunately, they have no way of knowing the model’s makeup shades since the brochure photography was done at least six months to a year prior to printing. Please be assured that they have told the brochure team about your interest in knowing the shades. So, they’re going to try and list shades in future brochures.

      Thanks for being a valued Avon customer.


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